Senior Associate - Payment Processing
Senior Associate - Payment Processing
Role Purpose
Own the end-to-end payment approval workflow for key clients. Handle complex cases,
guide junior staff, improve how the process runs, and make sure approvals are accurate,
timely, and well-documented.
What You’ll Do
Payment Reviews: Confirm that purchase orders, invoices, delivery confirmations,
statements, bank details and all related documents are lined up before approval.
Issue Resolution: Triage mismatches or missing details; work with suppliers and
internal teams to close gaps quickly.
Team Guidance: Mentor junior associates, review their work, share feedback, and
help with training/onboarding.
Stakeholder Management: Provide clear updates to client contacts and internal
managers; manage expectations and timelines.
Reporting: Publish weekly/monthly status reports (volumes, accuracy, pending
items, risks).
Process Improvement: Spot bottlenecks and propose practical fixes (checklists,
templates, clearer steps, basic automation ideas).
Controls & Audit Trail: Keep complete, organized records and follow
maker–checker style reviews where relevant.
SOP Ownership: Keep procedures up to date; suggest improvements to ensure
consistency across the team.What You’ll Bring
4–7+ years in back-office operations/accounts/procure-to-pay, ideally in a
BPO/shared services setting.
Proven track record of handling complex payment approval cases with minimal
supervision.
Comfortable using spreadsheets (lookups, filters, pivots) and any standard
accounting/ERP tool (training provided).
Strong written and spoken communication with vendors and client teams.
People support skills: coaching juniors, giving constructive feedback, and managing
a small queue.
Detail focus, ownership, and a continuous-improvement mindset.
Willingness to work in client time zones when required.
Nice to Have (Not Mandatory)
Experience with hospitality/retail or multi-site businesses.
Familiarity with workflow/document tools (e.g., ClickUp/Jira/SharePoint/Drive).
Exposure to simple automation/RPA or BI dashboards.
How We Measure Success
Accuracy: High first-time-right approvals (target ≥ ⟪99%⟫).
Timeliness: On-time completion of cases (TAT).
Queue Health: Low rework/returns; fast closure of aged items.
Team Impact: Measurable uplift in junior team accuracy and speed.
Process Wins: Improvements with visible results (time saved, errors reduced).
Documentation: Clean, audit-ready files and up-to-date SOPs.Education
Bachelor’s degree in Commerce/Business/Finance (or similar). Equivalent
experience considered.
What We Offer
Competitive salary and benefits.
Leadership path into Team Lead / Operations Specialist.
Structured onboarding, training, and regular feedback.
Supportive culture focused on quality and improvement.